![]() ![]() During this time, your internet traffic is most active, as employees are sending emails, watching videos, and consuming bandwidth that would otherwise go to VoIP calls. If you're having issues with VoIP calls during peak business hours, it might be a sign that you need to increase your bandwidth. Without the necessary bandwidth, a VoIP call can become garbled, or drop altogether. A good rule of thumb for calculating your bandwidth requirements is by assuming that 1/10 of your workforce will be on the phone at any given time. The more bandwidth you have, the faster your connection is, and the more simultaneous VoIP calls you'll be able to make.Įach VoIP call requires about 100 kbps of both upload and download bandwidth. Bandwidth determines how fast call data travels between you and the person you're calling, which can greatly affect the quality of your VoIP calls. ![]() A VoIP test is typically a browser-based Flash or Java app that measures the speed, jitter, and latency of your internet connection.Īlso known as internet speed test, a VoIP test is a quick way to see if you have enough bandwidth to support VoIP calling. When your call quality sounds choppy, or if calls are failing altogether, you can start troubleshooting by running a VoIP test. Here's how each of these tools can be used for VoIP troubleshooting when you're experiencing connectivity issues. These tools won't fix the problem, but they can give you insight into the location and scope of the issues you're experiencing. VoIP tests, ping tests, and traceroutes are free tools that can pinpoint what's wrong with your business phone connection when problems like this occur. These issues can damage important calls with customers and clients. Some disruptions are so serious that calls will drop altogether. ![]() Problems with your VoIP connection will often take the form of degraded audio quality, including choppy, spliced, and inaudible call segments. ![]()
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